RETURNS AND REFUNDS POLICY

 Returns and Refunds

Thank you for buying signed books direct from me. Because every copy is personally signed and posted from New Zealand, please read the following before ordering. Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act 1993.

Damaged or faulty books

If your book arrives damaged, misprinted, or with pages missing, I will put it right. Please email me at kirsten@kirstenmckenzie.com within 14 days of receiving your order, with your order number and a photo of the damage. I will arrange either a replacement copy or a full refund, including the cost of return postage where a return is needed. You do not have to accept a repair, and your statutory rights under the Consumer Guarantees Act are not limited by anything in this policy.

Change of mind

If you simply change your mind, you may return an unread book in its original, resaleable condition within 30 days of delivery. Please contact me first at kirsten@kirstenmckenzie.com so I can confirm the return before you post anything back. Return postage for a change of mind is at your own cost, and I recommend a tracked service, as I cannot refund a book that does not reach me. Once the book arrives back in resaleable condition, I will refund the purchase price. The original postage you paid is not refundable for a change of mind.

Signed and personalised copies

Books that have been personalised with a dedication or a specific name cannot be returned for a change of mind, as they cannot be resold. This does not apply if the book arrives damaged or faulty, which is covered above.

How to request a return

Email kirsten@kirstenmckenzie.com with your order number and the reason for the return. I answer emails Monday to Friday, 9am to 5pm New Zealand time, and will reply with the return address and next steps.

Refunds

Approved refunds are made to your original payment method within 10 working days of me receiving the returned book, or within 10 working days of approving a refund where no return is required. Depending on your bank or card provider, it may take a few more days to appear on your statement.

Books bought elsewhere

This policy covers books bought through this website only. Books bought from Amazon, other retailers, or bookshops need to be returned through the seller you bought them from, under their return policy.

Questions

If anything here is unclear, email me at kirsten@kirstenmckenzie.com and I will help.